Shipping & Returns

Purveyor of fun

Shipping & Delivery Details

Shipping and handling charges are determined by the amount of your total order after any deductions and are calculated before taxes. All orders are subject to verification but not to special offers. Please note that the total shipping and handling charge will not increase.

International Shipping Addresses:

United States, United Kingdom, Canada, France, Germany, Ireland, Italy, Malaysia, Singapore, Thailand, Indonesia, Australia, New Zealand, Chile, Russia, Netherlands, Japan, Poland

For the countries above, we provide Free Economy/Standard shipping and International Shipping

Standard Shipping

Economy shipping allows us to provide the most cost effective method of shipping, and typically takes 28 days** for a parcel to be received.

** Approximate Delivery Times are estimates from the time the order leaves our warehouse and do not include additional delays that may be caused by Customs or other government agencies.

Expedited Shipping

Expedited shipping allows us to provide a faster method of shipping, and typically takes 13 days** for a parcel to be received.

** Approximate Delivery Times are estimates from the time the order leaves our warehouse and do not include additional delays that may be caused by Customs or other government agencies.

All other locations

For all other locations, we provide a flat shipping rate

This typically takes at least 28 days** for a parcel to be received.

** Approximate Delivery Times are estimates from the time the order leaves our warehouse and do not include additional delays that may be caused by Customs or other government agencies.

Undeliverable Packages & Incorrect Addresses

  • Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund.
  • We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
  • Why Was My Package Undeliverable?
    Our carriers may deem a package undeliverable for one of the following reasons:
    • Incorrect Address.
      If the address is incorrect or outdated, the carrier or the unintended recipient typically returns the package to us. This is not always the case so please double-check your address carefully when placing a new order. To remove an outdated or incorrect address from your account, click the “Address book” link in My Account.
    • Other Address Problems.
      In rare cases, the address label becomes illegible during the shipping and handling process, or the carrier makes a mistake and leaves the package at a different address than that printed on the label.
    • Failed Delivery Attempts.
      Most of our carriers make three attempts to deliver a package.
    • Refused by Recipient.
      If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error. If you still want to send these items, you may want to let the recipient know that a surprise is on the way.

Shipping Restrictions

  • Warranty issues and manufacturer restrictions prevent us from shipping certain products to all geographical locations. You’ll be notified while placing your order if we’re unable to ship specific items to the address you’ve selected.

Returns

Due to hygiene reasons, returns are not accepted unless the wrong product has been delivered. We urge you to refer to our universal size chart or the size charts in individual product pages to determine your best-fit size before making your purchases.

To submit for a product exchange request, please submit your request via email to info@lustylodge.com

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